Is
it legal to copy DVD movie?
"Apollo DVD Copy" may be used to facilitate copying media in which
you own the copyright or have obtained permission to copy from the copyright
owner. If you are not the copyright owner or you have not obtained permission
to copy from the copyright owner, you may be violating copyright laws and you
may be subject to claims for damages and/or criminal penalties. This program
is not meant for those who intend on breaking copyright laws. In no way will
we be held responsible if you do. Any other illegal use of this program is
strictly prohibited.
This program is intended for use in countries where DVD Copying
is legal. Please take the time to find out if it is legal in
your country of residence. We are not liable and can not be hold
responsible for your actions. We are not responsible for any
direct or indirect loss to the end user by using this program.
You agree to waive all liabilities associated with this program
to the provider and associates.
What
do I need to prepare before starting to backup my DVDs?
- Ensure the DVD you wish to copy is clean (no finger prints)
and not scratched.
- Use high quality recordable DVD disc like Verbatim, CMC, Ritek,
Sony, Fuji, etc. Avoid using cheap discs. Always refer to the
DVD writer manufacturer for the list of recommended discs for
your DVD writer drive.
- Ensure you have sufficient hard-disk space (at least 4.3 GB).
- If you are using external USB DVD drive, please make sure it
is connected to the computer directly without using USB hub.
- Read through the Getting Started Guide.
The
program is not working, I got an error message (e.g. "Error
reading VOB files") in step 1. How to fix this problem?
Some DVDs may have their unique protecting mechanism, in order
to rip these DVDs you need to install a specialized DVD decrypting
software. One such free decrypting software is "DVD43" (You
can seApolloh www.google.com for it) which is simple to use and
works well with Windows XP and 2000. After finding and installing
it, DVD43 sits in your Windows System tray and operates quietly
in the background during your copying process. If you still get
an error during copy, reboot your computer - DVD43 is temperamental
sometimes.
Another popular decrypting software is "AnyDVD" which
is the best one so far, but it is a Shareware (not Freeware).
Note: If you want to clone episode DVDs (i.e. television programs
on DVD), please don't choose "Split to 2 DVDs" mode.
Also, the program may take up to 10 minutes to analyze the DVD,
please be patient.
The
program can't detect my inserted DVD movie, what's wrong
with it?
Please click the "Refresh" button next to the list
of source drive. If it still can't detect your DVD, please try
to restart the program after you inserted the DVD disc. Also,
if you have two or more DVD drives installed, please only insert
the source DVD first, after the program detected your source
DVD, you can insert the target DVD then.
The
burn process aborted unexpectedly after the copy process
successfully completed, do I need to start all over again?
No, the copy process actually stored the ready-to-burn DVD files
into the Temp Path you specified. To burn those DVD files to
the disc directly, please follow the procedures below:
1. Choose "Folder" as the Source type and select your
temp path (e.g. "C:\ApolloDVDCOPY\") that contains
the ready-to-burn DVD files.
2. Choose "DVD" as the Target type and select your
burning drive.
3. Finally, click the "Burn" button to start burning.
The
program showed this message: "The target disc does not
have enough space to store the source DVD", what should
I do?
This problem is caused by some DVDs that have special DVD structures,
in order to solve this problem, please try to choose other modes
or press the "Advanced..." button to choose a smaller
Target Size ("3.9GB" option should always solve this
problem).
I
get an error message when the burning proceeds, what should
I do?
For DVD videos, it is better to use DVD-R or DVD+R rather than
DVD-RW or DVD+RW for burning, it is because the compatibility
of DVD RW is usually lower.
It
is too slow to clone a DVD movie, how can I speed it up?
The speed of the clone process depends on your CPU and DVD drive,
so unless you upgrade the hardware of your computer, there is
no way to speed it up.
How
can I change the burning speed?
Rest assured that the program will automatically optimize the
burning speed for DVD video.
When I play
the copied DVD, the image jerks from time to time, what might
be causing this?
I can play the copied DVD on my computer, why can't I play the
copied DVD in my DVD player?
Make sure you are using the right type of disc for your player.
Some players will only read one of the formats (+ or -) but both,
others won't read either. DVD-R is still the most compatible
format, especially with older DVD players. Check with this link
and see if you shouldn't use another format: http://www.videohelp.com/dvdplayers
Sometimes this problem is caused by media incompatibility issues.
If a DVD disc does not play or work after you have burned the
medium, choose another medium type or brand and repeat the burning
process. Many writers are not compatible with cheap or old media
(blanks). Find a combination of writer, disc and player that
work together before ordering large quantities of discs to back
up your DVD collection.
Why
can't I play my DVD+/-RW in my DVD player?
For DVD videos, you'll want to work with DVD-R or DVD+R rather
than DVD-RW or DVD+RW because you may not be able to play DVD
RW discs in normal DVD players. If you insist to burn to DVD
RW, DVD+RW is recommended as DVD-RW is less stable.
Can
other software conflict with the operation of Apollo DVD
Copy?
- Some packet writing software will constantly talk to your CD/DVD
writer, and can cause a number of issues while our program try
to burn a DVD. Please disable these software if you experience
problems. Well known packet writing software includes: InCD,Veritas
Record Now, DLA, B's Clip, DirectCD, and InstantRead/InstantWrite.
- Some anti-virus software can cause errors while burning. If
you experience problems while burning, you can disable the software
temporarily by right clicking on the icon in the lower right
side of the task bar. When the burn is complete, the software
can be reactivated. Well known anti-virus software includes:
McAfee virusscan and Norton AntiVirus.
What
are the difference between DVD5 and DVD9?
- DVD5: Cheap and popular, 4.7GB capacity, single layer DVD disc
- DVD9: Expensive, 8.5GB capacity, double layer DVD disc
After
the clone process completed, why can't I clone again?
In certain cases, some burning drives do not change back to the "Ready"
state after it had processed large amounts of data (DVD). If
that happens the computer needs to be restarted before you can
clone again.
Sometimes
I get an error when burning a disc, what might be causing
this?
In some cases, you may get an error writing the DVD because your
DVD disc is not the right format (+R/RW or -R/RW) for your DVD
writer. In other cases, it may be that your DVD burner can't
recognize the brand of DVD disc you are using. Errors can also
occur when the disc you are using has a bad section on it. This
is more frequent when using cheaper no-name brands of discs.
Try another brands of disc (like Fuji, TDK, Maxell, or Sony).
In many cases, updating the DVD burner's firmware will solve
the problem since newer firmware will be more compatible with
newer discs. You can obtain the latest firmware for your DVD
burner by using this link: http://www.cdrinfo.com/Sections/Firmware/Home.aspx
Sometimes
I get an autorun installation window after I inserted my
DVD movie, should I install it?
These programs are DVD software viewers that often come on DVD
movie discs, and will try to install themselves every time you
watch a movie on your computer. You are not recommended to install
these viewers. They are poor quality viewers and we suggest that
you use WinDVD or PowerDVD.
Why
can't I use the DVD drives installed in the computer?
You may not have security rights to use the DVD drives. To give
access rights to a non-administrative user, do the following:
1) Open 'Control Panel' and click on 'Administrative Tools'.
2) Double click on 'Local Security Policy'.
3) Double click on 'Security Options'.
4) Double click on 'Restrict CD-ROM access to locally logged-on
users only'.
5) Click on Enabled.
Note: DVD access is not currently possible for users with Non-Administrative
rights for Windows XP Home Edition. This limitation does not
apply to the Windows XP Professional Edition.
Windows
hanged while burning DVD, what's wrong?
Make sure that no other program that accesses CD/DVDs uses the
AIN (Auto-Insert Notification) function during the burning process.
If this function is activated, the burned DVD may not be finalized
correctly. In the worst case, the operating system will hang.
We strongly suggest that you de-activate AIN:
Windows 98/ME Settings:
1) Open 'Control Panel' and click on 'System'.
2) Select 'Device Manager' tab.
3) Click on the CD-Rom icon.
4) For every CD/DVD device in the list, do the following:
Select the Device.
Select 'Settings'.
Enable 'Disconnect'.
Enable 'Sync Data Transfer'.
Disable 'Auto Insert Notification'.
Enable 'DMA' (if available).
Click on 'OK'.
5) Repeat #4 for each device.
6) Reboot the system for settings to take effect.
Windows NT4/2000/XP/2003 Settings:
Windows NT4 must have Service Pack 6 installed.
Set the following registry value to disable Auto-Insert Notification using RegEdit.exe: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Cdrom/Autorun=0
What's
the difference between .IFO and .VOB files in a DVD?
The .IFO (and backup .BUP) files contain menus and other information
about the video and audio. The .VOB files (for DVD-Video) and
.AOB files (for DVD-Audio) are MPEG-2 program streams with additional
packets containing navigation and seApolloh information.
How
to upgrade?
Apollo DVD Copy registered users are entitled to free upgrades.
The latest version of Apollo DVD Copy uses the same registration
key as your previous version, download the latest trial version
from our download page (http://www.xtodvd.com) and install it
over the old version without erasing your configuration. Finally,
use your registration key to register it (it may recognize your
registration automatically).
I
lost my registration key, how can I get it back?
Please contact us with the software name, your registration name,
email address and possibly OrderID at support@xtodvd.com.
What
to expect when I order?
You will receive a registration key by email (most emails are
sent immediately, but please allow up to 8 hours to receive this
email) that you can use to register a previously downloaded trial
version. Be sure to keep your registration key email. With your
key you can download the trial version from our download page
and use your key to register it. This is how you download your
free upgrades.
I
don't have my registration key yet, what's wrong?
Please allow up to 8 hours to receive your registration key by
email (most keys are sent immediately). The most common cause
of delays in receiving keys is an incorrect email address on
the order. Be sure that you type your email address correctly
on the order form. AOL users should make sure that their AOL
email settings are set to receive mail from outside AOL.
Remember that email is not totally reliable and emails can and
do get lost. If you have not received your registration key within
8 hours of your order, email support@xtodvd.com.
I'm
a registered user and my copy says it is unregistered, what
should I do?
You need to enter your registration key into the program to tell
the program that you have registered. You should have received
a email from us after you ordered with your registration key
and instructions on how to enter it into the program. Just follow
these instructions and enter your key into the program.
I'm
a registered user and I need to download again?
You can download the latest trial version from our download page
and then use your registration key to register it. If you don't
still have your registration key, please contact us with the
software name, your registration name, email address and possibly
OrderID or TransactionID at support@xtodvd.com.
How
can I uninstall Apollo DVD Copy?
You can click on the "Programs -> Apollo DVD Copy -> Uninstall
Apollo DVD Copy" shortcut from the Start menu or you can
uninstall the program by going to "Add/Remove Programs" in
Control Panel and selecting "Apollo DVD Copy" from
the program list.
If you have any other questions please let
us know.
